Policies

1. Overview

GemStay ("GemStay," "we," "us") provides curated 7-night wellness reset experiences at private estate locations. By submitting an application, making a payment, or attending a GemStay experience, you agree to these terms.

2. Application + Acceptance

All GemStay experiences are application-only. Submitting an application does not guarantee acceptance. Each cohort is limited to 8 guests and curated at the sole discretion of GemStay to protect the integrity, safety, and quality of the experience.

3. Booking + Payment

Upon acceptance, a Announced soon non-refundable deposit is required to secure your seat. The remaining balance is due 60 days before your scheduled arrival. Payment is processed via Stripe. Failure to pay the remaining balance by the due date may result in forfeiture of your seat and deposit.

4. Eligibility

GemStay is designed for adults 18 years of age or older. Guests must be in reasonably good health and capable of participating in activities at their own discretion. GemStay is not a medical or clinical program. Guests under active clinical care should consult their provider before attending.

5. Conduct

Guests are expected to maintain a standard of mutual respect, privacy, and care for the shared space. GemStay is alcohol-free by design. GemStay reserves the right to remove any guest whose behavior disrupts the safety or experience of others, without refund.

6. Assumption of Risk

Participation in all GemStay activities (including but not limited to breathwork, cold immersion, movement, hiking, and bodywork) is voluntary. Guests assume all risk associated with participation. A liability waiver is required before arrival.

7. Photography + Media

GemStay may capture photography or video during the experience for marketing purposes. Participation is optional and based on explicit, written consent. Guests who do not consent will not be photographed or recorded.

8. Limitation of Liability

GemStay is not liable for personal injury, illness, loss, or damage to personal property during the experience, except where caused by gross negligence. Our liability is limited to the amount paid for the experience.

9. Modifications

GemStay reserves the right to modify programming, vendors, menus, or itineraries to maintain the quality of the experience. We will communicate any material changes in advance. These terms may be updated at any time. Continued use constitutes acceptance.

Deposit

The deposit booking deposit is non-refundable.

Transfer

You may request a one-time transfer of your deposit to a future GemStay cohort within 12 months of your original booking date, provided at least 30 days' written notice is given before your scheduled arrival. Transfers are subject to availability.

Cancellation by Guest

• 60+ days before arrival: Remaining balance (minus deposit) is refunded in full.
• 30-59 days before arrival: 50% of remaining balance is refunded.
• Less than 30 days: No refund of remaining balance.

Cancellation by GemStay

In the event that GemStay cancels or materially alters the experience (e.g., change of location, date shift of more than 7 days), guests will receive a full refund including deposit, or may transfer to a future cohort with no additional fee.

Force Majeure

GemStay is not responsible for cancellations caused by events beyond our control (natural disasters, government restrictions, pandemics, travel bans). In these cases, we will offer transfer to a future cohort. We strongly recommend purchasing travel insurance.

No-Show

Guests who do not arrive and do not provide written notice are not eligible for a refund or transfer.

Contact

All cancellation and transfer requests must be submitted in writing to hello@gemstay.com.